Exchanges & Refunds

Exchanges

If you are not satisfied with a product, we are happy to offer you an exchange.


An exchange will be offered if;
(i) The product has not been used and the exchange has been requested within the 14 days from when the customers received the product; and

a)The customer is unhappy with the product they have received; or

b) The customer has received the wrong product or than what they ordered; or

c) The product has been damaged during delivery.


An exchange will not be offered if;
(i) The customer has used the product; or
(ii) 14 days has elapsed; or
(iii) The customer has damaged the product in any way.

  

Refund

A refund will only be offered if;
(i) The product has not been used and a refund is requested within 7 days from when the order is received or;
(ii) The refund is requested within 7 days from when the order is placed.

A refund will not be offered if;
(i) The customer has damaged the product in any way; or
(ii) The product has been damaged during delivery; or
(iii) 7 days has elapsed.


PLEASE NOTE: The customer will be responsible for paying their own postage costs for returns or exchanges on any products. Postage costs are non-refundable. Senseorama does not guarantee that your return item will be received if trackable postage is not used.